Last Updated: January 2025
These Terms and Conditions ("Terms") govern your use of the SolDice Infosystem service booking platform, including our website and mobile applications. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, booking services, or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Service Description
SolDice Infosystem provides a platform that connects:
- Customers seeking technical services and repairs
- Technicians offering professional services
- Service coordination including booking, scheduling, and payment processing
3. User Accounts
Account Creation:
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must be at least 18 years old to create an account
- One account per person is allowed
Account Responsibilities:
- Keep your login credentials secure
- Notify us immediately of any unauthorized access
- Update your information as needed
- Comply with all applicable laws and regulations
4. Customer Responsibilities
- Provide accurate service requirements and location information
- Be available at the scheduled service time
- Provide a safe working environment for technicians
- Pay for services as agreed upon
- Provide honest feedback and ratings
- Respect technician's time and professional boundaries
- Report any issues or concerns promptly
5. Technician Responsibilities
- Maintain valid professional certifications and licenses
- Provide accurate service descriptions and pricing
- Arrive on time for scheduled appointments
- Perform services with professional skill and care
- Use appropriate tools and equipment
- Provide clear explanations of work performed
- Maintain professional conduct and appearance
- Carry appropriate insurance coverage
6. Service Booking and Cancellation
Booking:
- Service bookings are confirmed upon payment
- Pricing is subject to change until booking confirmation
- We reserve the right to refuse service requests
Cancellation Policy:
- Free cancellation up to 24 hours before scheduled service
- 50% refund for cancellations 2-24 hours before service
- No refund for cancellations less than 2 hours before service
- Emergency cancellations may be considered on a case-by-case basis
7. Payment Terms
- All payments are processed securely through our platform
- Service fees are charged at the time of booking
- Additional charges may apply for extra services or parts
- Payment disputes must be reported within 30 days
- We reserve the right to hold payments for investigation
- Refunds are processed within 5-10 business days
8. Service Guarantees and Warranties
Service Guarantee:
We guarantee that services will be performed with professional skill and care. If you're not satisfied with the service, we will work to resolve the issue or provide a refund.
Warranty Limitations:
- Warranties are limited to the specific service provided
- We are not responsible for pre-existing conditions
- Warranties do not cover damage from misuse or neglect
- Third-party parts may have separate warranties
9. Prohibited Activities
Users are prohibited from:
- Providing false or misleading information
- Attempting to circumvent payment systems
- Harassing or threatening other users
- Using the platform for illegal activities
- Attempting to gain unauthorized access to our systems
- Interfering with platform operations
- Violating intellectual property rights
10. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount paid for the specific service
- We are not responsible for third-party actions or services
- Force majeure events are excluded from liability
11. Intellectual Property
All content, trademarks, and intellectual property on our platform are owned by SolDice Infosystem or our licensors. You may not use, reproduce, or distribute our content without permission.
12. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
13. Termination
We may terminate or suspend your account:
- For violation of these Terms
- For fraudulent or illegal activities
- At your request
- For extended periods of inactivity
14. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of the jurisdiction where SolDice Infosystem is incorporated. Any disputes will be resolved in the courts of that jurisdiction.
16. Contact Information
For questions about these Terms, please contact us:
Email: legal@soldice.com
Phone: +1 (555) 123-4567
Address: SolDice Infosystem, 123 Tech Street, Digital City, DC 12345
Important: These Terms constitute a legally binding agreement. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
