Last Updated: January 2025
SolDice Infosystem ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service booking platform, including our website and mobile applications.
1. Information We Collect
Customer Information:
- Name, email address, phone number, and address
- Service booking history and preferences
- Device information and location data
- Payment information (processed securely through third-party providers)
- Communication records with our support team
Technician Information:
- Professional credentials, certifications, and work history
- Background verification documents
- Service area and availability information
- Performance ratings and customer feedback
- Banking information for payment processing
2. How We Use Your Information
- To provide and maintain our service booking platform
- To match customers with qualified technicians
- To process payments and manage billing
- To send service confirmations, updates, and notifications
- To improve our services and develop new features
- To provide customer support and resolve issues
- To ensure platform security and prevent fraud
- To comply with legal obligations
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Technicians: Customer contact information and service details are shared with assigned technicians to complete service requests
- With Customers: Technician profiles, ratings, and service history are visible to customers for informed decision-making
- Service Providers: We work with trusted third-party providers for payment processing, analytics, and customer support
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets, user information may be transferred
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure payment processing through certified providers
- Regular backups and disaster recovery procedures
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve our services and user experience
- Ensure platform security and prevent fraud
You can control cookie settings through your browser preferences.
7. Third-Party Services
Our platform integrates with third-party services:
- Payment Processors: Secure payment processing (Stripe, PayPal, etc.)
- Analytics: Google Analytics for website performance insights
- Communication: Email and SMS services for notifications
- Maps and Location: GPS services for service area mapping
These services have their own privacy policies, and we encourage you to review them.
8. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Improve our services and prevent fraud
Account data is typically retained for 7 years after account closure, unless required by law.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@soldice.com
Phone: +1 (555) 123-4567
Address: SolDice Infosystem, 123 Tech Street, Digital City, DC 12345
Note: This Privacy Policy is specific to our service booking platform. For questions about data protection or to exercise your rights, please contact our privacy team at privacy@soldice.com.
